Refund policy

Finding their favourite

Every dog has their own favourites. If your dog doesn’t enjoy the taste, contact us within 48 hours of delivery with your order number and product details.

You can request a one-time replacement with another available Boggo’s product of equal value, provided at least 80% of the original contents remain in the original packaging and the product has been stored correctly.

This option applies to your first purchase of that product on boggos.in and is limited to one pack per request. Taste-related replacements do not qualify for a cash refund. Return shipping and delivery of the replacement are paid by the customer; we’ll confirm these charges before arranging the exchange.

The 48-hour window is for submitting your request. Please wait for our return instructions before sending anything back.

Incorrect, damaged or defective items

Incorrect, damaged or defective items are handled separately: Boggo’s covers any required return shipping and arranges an appropriate replacement or refund. Your applicable consumer rights remain unaffected.

If you receive an incorrect or damaged item, please contact us within 48 hours of delivery with your order number and clear photos of the product, packaging and batch details. For suspected quality defects discovered after opening, contact us promptly and retain the product and packaging for assessment.

We do not accept change-of-mind returns. This does not affect the taste-replacement option or your rights concerning incorrect, damaged or defective products.

How to contact us and return an item

Email hello@boggos.in with your order number and details of the issue. Please contact us before sending anything back. We will provide return or pickup instructions after reviewing your request.

Approved return address:
Boggo’s
Plot No. 188C, Dharampura, Najafgarh
New Delhi – 110043, India

Refund processing

We will notify you once we have reviewed your request and, where a return is required, received and inspected the returned item. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@boggos.in.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable legal exceptions. The item must be in the same condition you received it, unused, with tags and in its original packaging, with a receipt or proof of purchase.

This policy does not limit your applicable consumer rights.